Issue: An established higher education institution was not experiencing expected enrollment growth in line with increased headcount in their student advisor positions.
Resolution: Our review of the school's operations revealed while both the qualifier and advisor teams were more than adequately staffed in numbers, employees were not scheduled appropriately to take advantage of peak days and hours to reach potential students. Organization changes were introduced in conjunction with the introduction of new technologies designed to better schedule staff and increase "speed to lead." This resulted in increased volumes of qualified potential students, increased completed interviews, and ultimately a significant revenue improvement based on increased number of student enrollments.